info@bladerunner.com | 34 627 289 821 | 44 7950 618 216

Terms and Conditions

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El Blade Bladerunner Mallorca
FAQ

Payments:

Payments can be made in Euros (€) currency using Credit/ Debit Cards or Paypal. You will be issued a confirmation email reflecting your booking details and payment total and method.

Deposits:

A deposit of 20€ will reserve your place on any given trip, however the full balance must be paid in full at least 24 hours prior to your departure time.

Refunds:

We offer a full refund of both Deposits and Full Payments under the following circumstances:

  1. You cancel your booking no less than 24 hours prior to your departure date/ time shown on your ticket.

Your trip has been cancelled by Bladerunner /El Blade for any of the following reasons:

Severe of adverse weather conditions that prevent Bladerunner or El Blade from ensuring the safety of it’s passengers.

Poor visibility due to heavy rain, mist or fog – we reserve the right to delay departure in the event such conditions are temporary or forecasted to clear in the near future.

Restrictions imposed by the authorities due to events outside of Bladerunners control.

Cancelations:

To cancel your booking please contact Bladerunner on +34 639 856 840, email us info@bladerunnermallorca.com or call by our main office which can be found between The Wave House and Bondi Beach Restaurant on Magaluf Beach. Our opening hours are 10:00 – 18:00 

All cancellations must be made no less than 24 hours prior to your scheduled departure date & time.

We endeavor to provide the highest standards of service and products to all of our customers but there are occasions when you may feel we have been unreasonable with our refund policy, therefore please  see below reasons when a full or partial refund will not be made or offered.

Refunds will not be given if you decide that you will no longer wish to take your reserved trip for any other reason than those stated above which may include: light showers, wrong type of clouds, cooler temperature than when you booked, hangover’s, you have fallen out with your friends, sunburn, you lost your glasses or your dog ate your ticket!

Rebooking Fees:

We DO NOT charge a fee to make changes to your reservation if you notify Bladerunner of such a request more than 24 hours prior to your scheduled departure date & time.

However, if you require a change to your reserved date or time of departure less than 24 hours prior to your scheduled departure date and time we reserve the right to apply a fee of 25€ or 10€ per passenger whichever is greater.

Payment for any charges must be made in full prior to your original departure date & time.

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